About
Thanks for visiting us here at MNRL.!
We are a tiny, and I mean tiny, NZ business.
We are a husband and wife team who loved the effects we had when we consumed a high powered electrolyte powder. Not just for exercise, but for day to day energy, concentration and hydration.
But that brand became more and more expensive to buy, and then it became near impossible to get into the country, so we thought, hey, why don't we just make our own?
We have started from scratch, there's no fancy factory, I mean this is literally made in our home (legitimately and legally of course!), we were on the brink of bankruptcy starting this up, but that's the true small business story isn't it!
We're not aiming for world domination or for high profile athletes, we just want to share with you our re-creation of what we love.
The most important thing for us was that this was clean, no sugar, no crap, just what you need and nothing more.
But what this means in NZ and Aus is that this is a 'Supplemented food. Drink powder mix'. 'Electrolytes' must contain sugar. We weren't giving into that. And we couldn't move this offshore (and wouldn't want to), so here we are.
If you know what this is, you know, that's all there is to it.
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Also, while you're here,
Thank you so much for supporting small! This means food and warmth for our kids and we're so thankful for that.
That, and having time with them, is what we care about most, so again, thank you so much for believing in the little guys!
How it Works
MNRL. started off as a bit more admin than your average hydration product, but we're flavoured now, so it's pretty simple really!
We figured so many people were like us and made up their bottle in their kitchen and were just needlessly throwing out individual sachets. However, for those of you that really want it, a sachet option is in the pipeline
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So, how it works:
3 rounded scoops = 1 dose (Flavoured MNRL. Formulas)
2 flat scoops = 1 dose (Unflavoured MNRL. Formula)
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A flat scoop is, well, flat.
Rounded - well it's not heaped, but it's not flat - slightly generous you may say
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If you were here from the start and confused about where you are now, flavoured products are ready to go for you now, unflavoured is what we used to call "Acid-Free" - just the electrolytes, nothing else!
Frequently Asked Questions
Discount code not working
There are a few reasons a discount code may not be working
First of course check your spelling
Make sure it is entered in CAPS
Discount codes cannot combine (our host's Shopify's setting), so only the code that gets you the best discount will apply to your order (a small message usually pops up when this happens) - so nope, you can't get more off your value stack sorry
Keep running into issues? Shoot me a message and we'll see if we can figure it out - hello@mnrl.co.nz
When will I get my order?
Our shipping policy is linked in the footer of our website. We usually process orders at night time Sunday to Thursday to work around our normal work and parenting life, so typically if you have ordered before around 7.30pm it will be processed and packed that night, and then MOST of the time the courier will pick up the next day.
Once we have done our bit we can't control when the courier will have time to pick up, or timing of their delivery, things obviously fluctuate with their workload. Timeframe is typically 1-3 working days with the couriers, a little more if you're a rural address, or could be held up in high load times.
Remember weekends and public holidays don't count as working days for courier companies, so things may not move in this time and does not count toward your wait time.
If you've experienced a timeframe longer than you'd expect send me a message and I can send an enquiry if I cannot see the reason for the delay myself.
Any other delays such as if we are away at any point will be in the announcement bars at the top of the website. Should it be for a long break (e.g. a weeks holiday) you will receive an alert before you order that you'll need to agree to to place your order
Do you do refill packs anymore?
We discontinued our refill bags due to ongoing issues with clumping, particularly in the MNRL. formula containing acid. We believe they weren't quite airtight enough making the reaction that seems to be happening between our magnesium oxide and the citric acid more dramatic, where this stays reasonably stable in a jar and clumps easily broken up by shaking the jar as recommended.
Also if people were using their bag as their main container for their MNRL. (not refilling a container) moisture was easily introduced. Or things weren't moisture tight enough when shipped in rainy weather.
We are looking into other options but to be honest isn't a huge huge priority in our time as glass can be endlessly recycled, so we feel it is still a planet friendly option. PLEASE recycle or reuse.
I was hoping this would have magnesium malate not oxide
So do we!!!
Under the NZ Food Act the list of approved forms of magnesium for a 'Supplemented Food' does not contain magnesium malate. We have asked MPI for their consideration, but at this stage cannot change our formula